Refund and Returns Policy
Effective Date: 20/02/2025
Welcome to Kayali Vanilla 28. We value customer satisfaction and aim to provide a smooth and confident shopping experience. This Return & Refund Policy explains the rules and conditions for returns, refunds, and exchanges for orders placed through our store.
Store Information
Store Name: Kayali Vanilla 28
Website: https://kayalivanilla28.us/
Email: Sales@kayalivanilla28.us
1. Return Eligibility
We accept returns only under the following conditions:
- Items must be unused, unopened, and in their original packaging
- Return requests must be made within 14 days of receiving your order
- Opened, used, or sprayed perfumes cannot be returned due to hygiene and safety reasons
- If you receive a damaged, defective, or incorrect item, please contact us immediately with clear photos for verification
2. How to Request a Return
To request a return, please follow these steps:
- Email us at Sales@kayalivanilla28.us
- Include your order number and reason for the return
- Wait for confirmation and instructions from our support team
Once your request is approved, we will provide return shipping details and address.
Important Note:
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
3. Refund Process
After we receive and inspect your returned item, we will notify you about the approval status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time may take 5–10 business days depending on your payment provider
- Shipping charges are non-refundable unless the return is due to our error
4. Exchanges
We only replace items if they are damaged, defective, or incorrect.
If you need an exchange, please contact us before returning the product so we can guide you properly.
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Opened or used perfumes
- Gift cards or digital products
- Clearance or final sale items
6. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Clear photos of the damaged or incorrect item
After review, we will arrange a replacement or refund if applicable.
7. Contact Us
If you have any questions about this Return & Refund Policy, you can contact us anytime: